Privacy Policy

Last Updated: 25/02/2026

Lumos (“Company”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.lumos.international (the “Website”).

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you place an order or interact with our Website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment gateways)
  • Order history

1.2 Payment Information

We do not store your full payment card details. Payments are processed securely through trusted third-party payment processors such as Razorpay, which comply with applicable security standards.

1.3 Technical Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited
  • Time spent on pages
  • Cookies and usage data

2. How We Use Your Information

We use the collected information to:

  • Process and fulfil orders
  • Communicate order updates
  • Provide customer support
  • Send transactional emails
  • Improve our website and services
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations

We may also use your email address to send promotional communications if you opt-in. You may unsubscribe at any time.

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Payment processors (e.g., Razorpay)
  • Logistics and courier partners
  • IT and hosting service providers
  • Government or regulatory authorities (if legally required)

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organisational safeguards to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted internal access to customer data

However, no online transmission method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse site traffic
  • Support marketing efforts

You may disable cookies in your browser settings, though some features of the Website may not function properly.

6. Data Retention

We retain personal information only as long as necessary:

  • To fulfill orders
  • To comply with legal obligations
  • To resolve disputes

7. Your Rights

Subject to applicable Indian laws, you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your personal data (subject to legal limitations)

To exercise these rights, contact us at: hardik@lumos.international

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Lumos Essentials
Email: hardik@lumos.international